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Customer Service Resume Sample
If you’re looking for a customer service resume sample, this example maintains a classic, professional approach.
Note that this customer service resume sample, and all these samples, are very basic and in no way do they represent what your
own resume could be and should be. With each example page I add a quick “how to” at the end that teaches you how to adjust
these samples to make them your own.
I've also added a plain text version.
Our Customer Service Resume Sample
is Attractive and Functional
Would you like to use the sample below
as a template? Click here to email me
with the name of the sample, and
I will send you an "editable" version
to use at home.
↓ ↓ ↓
Below is a plain text version of my customer service resume sample as a comparison.
42 Aldershot Way, Berkshire,
England, BE7 2RW
Self-motivated customer service
professional, experienced in high-responsibility and fast-paced environments,
successfully producing the best results within tight deadlines. Well-developed
interpersonal skills, gaining excellence in a range of sales and
- Sales strategy
- Lead research
- Conversion of sales
Customer Service Representative
Apple, London, UK (May 2017 – Present)
Full-time role providing top-class
customer service at one of the world’s best-known brands, Apple. Working in a
fast-paced and high-responsibility role, importance is placed on ensuring every
customer is left with a positive experience and image of the Apple brand.
• Employee of the month four times
in a 12-month period for exceeding targets
• Increased store turnover by 7% in
year one, reducing queuing time by an average of six minutes
• Upselling customers through
product knowledge and suggestions on 45% of calls
• Exceeded daily targets
consistently throughout employment
• Retained large-scale investors,
totaling more than £2,500,000 in sales annually
Sales and Customer Service Executive
Virgin Media, London, UK (Jan 2013 – May 2017)
Revolutionized the sales and
customer service department, hiring new members of staff, exceeding all set
goals and implementing new sales techniques to enhance team performance.
• Implemented new sales strategies
to increase sales by 12% while reducing average call time
• Team management and continuous
tracking of progress, helping to develop skill sets and surpass KPIs by 45%
• Working to continue high standard
of customer service while combining products and services for potential
• Supervising two customer service
teams while management was on maternity leave
• Increasing productivity by 30%,
exceedingly previously set record call rates
* Account management
* Client retention
10 Tips to Remember
- Set aside several hours to write a powerful resume.
- You will need quiet space and a computer with Word (recommended) or similar.
- Use job descriptions and old resumes to jog your memory.
- Is this a career change for you? What skills can you transfer over?
- Expand on your duties in detail.
- Ensure the layout is attractive
- Write a compelling summary.
- Use bullet points.
- Proofread for sense, accuracy, spelling and grammar x 3.
- Add a well-written cover letter using your strengths to target the role on offer.
For more samples visit the resume sample page.
Sharron what can I say, you are beyond impressive! With the short time I gave you to prepare my resume, I was blown away with the outlay, the content and how you highlighted all my best points. I have shown your work to a recruitment agency and they were very impressed. Thank you so much for guiding me through the entire experience, you are truly gifted… Wanda Peters of Perth, Western Australia.
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