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Customer Service Resume Sample

If you’re looking for a customer service resume sample, this example maintains a classic, professional approach.

Note that this customer service resume sample, and all these samples, are very basic and in no way do they represent what your own resume could be and should be. With each example page I add a quick “how to” at the end that teaches you how to adjust these samples to make them your own.

I've also added a plain text version.

Our Customer Service Resume Sample
is Attractive and Functional



Would you like to use the sample below
as a template? 
Click here to email me 
with the name of the sample, and
I will send you an "editable" version
to use at home.

↓          ↓          ↓

Below is a plain text version of my customer service resume sample as a comparison.


SARAH GILLESPIE

42 Aldershot Way, Berkshire, England, BE7 2RW
Sarah.G@hotmail.com               

Self-motivated customer service professional, experienced in high-responsibility and fast-paced environments, successfully producing the best results within tight deadlines. Well-developed interpersonal skills, gaining excellence in a range of sales and customer-facing roles.

  • Sales strategy  
  • Lead research 
  • Conversion of sales

EXPERIENCE

Customer Service Representative
Apple, London, UK (May 2017 – Present)

Full-time role providing top-class customer service at one of the world’s best-known brands, Apple. Working in a fast-paced and high-responsibility role, importance is placed on ensuring every customer is left with a positive experience and image of the Apple brand. 

• Employee of the month four times in a 12-month period for exceeding targets

• Increased store turnover by 7% in year one, reducing queuing time by an average of six minutes

• Upselling customers through product knowledge and suggestions on 45% of calls

• Exceeded daily targets consistently throughout employment

• Retained large-scale investors, totaling more than £2,500,000 in sales annually

Sales and Customer Service Executive Virgin Media, London, UK (Jan 2013 – May 2017)

Revolutionized the sales and customer service department, hiring new members of staff, exceeding all set goals and implementing new sales techniques to enhance team performance.

• Implemented new sales strategies to increase sales by 12% while reducing average call time

• Team management and continuous tracking of progress, helping to develop skill sets and surpass KPIs by 45%

• Working to continue high standard of customer service while combining products and services for potential customers

• Supervising two customer service teams while management was on maternity leave

• Increasing productivity by 30%, exceedingly previously set record call rates
 

EXPERTISE

* Account management

* Client retention

 

10 Tips to Remember

  1. Set aside several hours to write a powerful resume.
  2. You will need quiet space and a computer with Word (recommended) or similar.
  3. Use job descriptions and old resumes to jog your memory.
  4. Is this a career change for you? What skills can you transfer over?
  5. Expand on your duties in detail. 
  6. Ensure the layout is attractive
  7. Write a compelling summary.
  8. Use bullet points.
  9. Proofread for sense, accuracy, spelling and grammar x 3.
  10. Add a well-written cover letter using your strengths to target the role on offer.

Please click the following link to learn more about my resume writing course or visit our contact page and ask our team to write a targeted resume for you.

Food for Thought:

As mentioned in the previous paragraphs, I offer a professional resume writing service as well as teaching people through my online resume writing course. Have you considered starting your own resume business? If you have the skill and aptitude, this could be an excellent second income stream to explore, or perhaps even a way to quit your day job.

With a little effective marketing, you will never be out of work again!

Sharron what can I say, you are beyond impressive! With the short time I gave you to prepare my resume, I was blown away with the outlay, the content and how you highlighted all my best points. I have shown your work to a recruitment agency and they were very impressed. Thank you so much for guiding me through the entire experience, you are truly gifted… Wanda Peters