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This Receptionist resume sample is a guide
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JESSICA WALTERS
62 Arendale Road, London, NW12 6DA
E: Jwalters@hotmail.com
M: 07625 839 9172
Highly-motivated receptionist with a passion for delivering the best possible customer service at all times. Proven track record of effectively managing all clerical work, providing the first point of contact within businesses while completing administrative and clerical duties to the highest standard. Excellent communicator, ensuring visitors always enjoy a simple and friendly service. Works particularly well when challenged and in high-pressure environments.
* Proficient in all Microsoft Office programs
* Fluent in English and German
* Excellent at multi-tasking, including answering phones and
enquiries, filing and faxing
* Knowledge of accountancy and office procedures
EMPLOYMENT HISTORY
Front Desk Assistant
Smile Dentistry Mar 2016 to Current
Having been offered a full-time role following work experience, customer satisfaction has increased from 72% to 96% in year one.
* Running of the switchboard, routing calls to correct individuals
* Responding to customer queries
* Facilitating car parking through registering of vehicle
registrations
* Liaising with internal departments to improve customer service
Customer Service Manager
Thompsons Jan 2013 to Feb 2016
Given the opportunity to establish more innovative in-house
procedures to revolutionize productivity in the workplace. Introducing new
processes to ensure smooth running procedures, including an online check-in
system. Responsible for in-house communications such as meetings, memos and
changes to procedures.
* Creating a positive and long-lasting impression on visitors
* Organizing workload for staff and planning weekly reviews
* Phone handling, responding to queries wherever possible and
delegating when necessary
* Employee of the month 5 months out of 12 in the first year of
employment
EDUCATION
Tibbs High School, Essex- Graduated 2010
Romford College and Sixth Form, Essex - Graduated 2013
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