SELECTION CRITERIA FOR CLERK
and previous Clerical/Administration experience with a strong client/customer
(2014 to current)
State Health Department – Clerk
My daily duties are as follows: Collaborate and
support staff to ensure good working relationships and provide excellent
customer service, responding promptly and efficiently to customer enquiries.
Respond immediately to emergencies, calling for and directing the team as
requested by Supervisor. To track/search the location of files as well as the
historical location of certain volumes. To receive/release files in or out of
the current location. Track new volumes produced. Book transport for pensioners
and those with disabilities. To facilitate the movement of equipment. Train new
staff members in the maintenance of files, the discharge of records, reducing
oversized records into new volumes, updating details, and merging of records.
Justice Department - Clerk/Audio Transcriber:
Attend Court Hearings. Use shorthand and digital
audio recordings to transcribe court proceedings to a high standard and to a deadline.
Answer telephones to redirect customers and reply to their queries where
possible. Provide relief administration duties such as stationery orders,
assist with submission of wages, statement reconciliation and petty cash.
Demonstrate leadership and organisation skills to manage small typing pool.
Confused manuscript/copy typing to 85wpm.
Tax Department - Typing Pool:
Relief Telephonist duties taking calls from
taxpayers, businesses and other government authorities using large PABX system.
Copy typing of correspondence and reports. Duplicate tabulated typing to 100%
accuracy. Teeline shorthand.
The ability to liaise
effectively at all levels using good interpersonal and communication skills
goal is to encourage good working relationships providing support to the team
wherever possible. I communicate well using active listening skills to
acknowledge people and situations in a non-judgemental way. Being conscious of
body language, while responding promptly and effectively, helps to diffuse any
unnecessary tensions that sometimes happen when clients need assistance.
effectively via telephone and in person providing excellent service to staff
and clients alike.
appropriately prioritising all telephone calls and face-to-face enquiries.
appropriate, respond to all relevant correspondence and requests via email in a
spelling, grammar and punctuation with great attention to detail.
WA Insurance and WA Newspaper:
Speak daily with
new and existing customers via telephone to acquire, grow and retain business
demonstrating strong customer service and sales experience.
the benefits of the product or service.
overcoming customer objections by listening to the needs of the customer and
values and behaviours.
services, prices, and answer questions from customers.
telephone training of new employees.