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Selection Criteria Examples


Thanks for visiting my selection criteria examples page. When responding to selection criteria, answer each criterion in your own words, detailing your daily activities, skills and strengths in a clear, comprehensive and professional manner.

Before you begin, it is important to note that many job advertisements do not require separate selection criteria and instead you can respond to these within the resume itself. However, many government roles (among others) require that you provide separate selection criteria examples.

A few key points to keep in mind:

  • Use a classic font. In fact, use the same font and similar layout to your resume and cover letter. Also, remember to eliminate any graphics or images.
  • Aim to fill around half a page for each answer - or at least a third per criterion. I would try not to exceed one full page per criterion. While you want to be as thorough as possible, you do not want to make it harder for the reader.  They will have hundreds of applications to get through.
  • Don’t embellish—stick to the facts and leave out any personal details such as contact information. You should have already provided these in your other documents.
  • Use a mixture of paragraphs, headings and a few dot points to make it easier on the eye and more enjoyable to read.
  • Sell yourself—nobody else will do it for you.
  • Each criterion is just as important as the next, treat them so.

I have provided an extract below of my selection criteria examples which is a stripped-back version to give you an idea of how to write your own.

Selection Criteria Examples - page 1 and 2 below

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Client Testimonials

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below is a plain text version of my selection criteria examples page


YASMINE FELLOWS
SELECTION CRITERIA FOR CLERK

ESSENTIAL 

Current and previous Clerical/Administration experience with a strong client/customer focus

(2014 to current) State Health Department – Clerk
My daily duties are as follows: Collaborate and support staff to ensure good working relationships and provide excellent customer service, responding promptly and efficiently to customer enquiries. Respond immediately to emergencies, calling for and directing the team as requested by Supervisor. To track/search the location of files as well as the historical location of certain volumes. To receive/release files in or out of the current location. Track new volumes produced. Book transport for pensioners and those with disabilities. To facilitate the movement of equipment. Train new staff members in the maintenance of files, the discharge of records, reducing oversized records into new volumes, updating details, and merging of records.

(1989-1996) Justice Department - Clerk/Audio Transcriber:
Attend Court Hearings. Use shorthand and digital audio recordings to transcribe court proceedings to a high standard and to a deadline. Answer telephones to redirect customers and reply to their queries where possible. Provide relief administration duties such as stationery orders, assist with submission of wages, statement reconciliation and petty cash. Demonstrate leadership and organisation skills to manage small typing pool. Confused manuscript/copy typing to 85wpm. 

(1986-1989) Tax Department - Typing Pool:
Relief Telephonist duties taking calls from taxpayers, businesses and other government authorities using large PABX system. Copy typing of correspondence and reports. Duplicate tabulated typing to 100% accuracy. Teeline shorthand. 

The ability to liaise effectively at all levels using good interpersonal and communication skills
My goal is to encourage good working relationships providing support to the team wherever possible. I communicate well using active listening skills to acknowledge people and situations in a non-judgemental way. Being conscious of body language, while responding promptly and effectively, helps to diffuse any unnecessary tensions that sometimes happen when clients need assistance. 

·        Communicate effectively via telephone and in person providing excellent service to staff and clients alike.
·        Screening and appropriately prioritising all telephone calls and face-to-face enquiries.
·        Where appropriate, respond to all relevant correspondence and requests via email in a timely fashion.
·        Excellent spelling, grammar and punctuation with great attention to detail.

WA Insurance and WA Newspaper:
Speak daily with new and existing customers via telephone to acquire, grow and retain business demonstrating strong customer service and sales experience.

·        Actively promote the benefits of the product or service.
·        Resilience in overcoming customer objections by listening to the needs of the customer and tailoring solutions.
·        Demonstrate company values and behaviours.
·        Explain products, services, prices, and answer questions from customers.
·        Assist with telephone training of new employees.

If the thought of writing your own selection criteria leaves you screaming and running for the hills, you're not alone. Me too!  Writing selection criteria can be a daunting process, however, it doesn't have to be. The good news is they expect you to write selection criteria using your own words - albeit the cleaned-up version. Focus on the question, breaking it down so you can provide a complete answer. 

What they want to know is:

  1. Can you do the job?  Make sure you understand the question and answer it fully. Give examples of situations where you solved a related problem, how you did it and what was the outcome.
  2. Can you follow instructions i.e., stick to the point above and you should be fine.
  3. How well you can communicate - use your own words but keep it professional. Watch spelling and grammar.

For further explanation, visit my page about writing selection criteria.

Thank you for visiting my selection criteria examples page.

Please visit the homepage for more info or click the following link to learn more about how to write a resume.

 

mk